I regularly run workshops and give talks on Autonomous IT, IT Operations Management and the practical use of AI in IT operations. Topics include event management and AIOps, CMDB and service mapping, observability, and how agentic AI can take over routine operational work while people keep oversight.
Recent sessions
- ServiceNow AI Summit Amsterdam, 12 March 2026: “Solution spotlight: Autonomous IT – Focus People on What Matters”.
- ServiceNow Technology Symposium Netherlands, 23 September 2025: “Zero-Touch IT with AI: Automate Everything, Resolve Anything”. A look at what Autonomous IT is, how agentic AI, business context and policy fit together, and its practical limits.
- Hands-on workshops: Autonomous IT and ITOM workshops for customers, including a full-day “ZERO” Autonomous IT workshop at ServiceNow in Brussels (June 2026).
Formats
- Conference sessions on Autonomous IT and AI in IT operations
- Half-day or full-day hands-on workshops
- Customer and partner sessions on ITOM strategy
For a talk or workshop request, contact me via LinkedIn or X (Twitter), as listed on the Contact page.